Effective Date: 24/11/2024

Carlonia London is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.carlonialondon.co.uk.

By using the Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the Site.

We may collect and process the following types of personal data:

• Personal Identifiable Information: Name, email address, phone number, address, or other contact information provided through forms (e.g., contact forms, account registration).
• Payment Information: When you make purchases, we may collect payment details (processed securely by third-party payment providers).

• Cookies and Usage Data: Information about your device, browser type, IP address, and activity on the Site, collected using cookies and similar technologies.

• If you interact with our Site via social media platforms or other integrations, we may receive personal data shared by those platforms.

We process your personal data for the following purposes:

• To provide, maintain, and improve our services.
• To process transactions and deliver purchased goods/services.
• To communicate with you, including responding to inquiries or sending updates.
• To personalize your user experience.
• To comply with legal obligations, resolve disputes, and enforce our terms.

We rely on the following legal grounds for processing your personal data under the UK GDPR:

• Consent: When you provide consent for specific purposes (e.g., subscribing to a newsletter).
• Contractual Necessity: To perform a contract with you or take steps at your request before entering into one.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To improve our services, prevent fraud, and protect our business interests.

We do not sell your personal data. However, we may share your information with:

• Service Providers: Third-party vendors who assist with website hosting, analytics, payment processing, and email delivery.
• Legal Authorities: If required to comply with legal obligations or respond to lawful requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we will securely delete or anonymize it.

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data ("Right to be Forgotten").
• Data Portability: Receive your data in a structured, commonly used format.
• Restriction of Processing: Request limited use of your data.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Revoke any consent previously given.

To exercise your rights, please contact us at contact@carlonialondon.co.uk.

We implement technical and organizational measures to protect your personal data. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal data.

We may update this Privacy Policy from time to time to reflect changes in laws or our practices. Any updates will be posted on this page with the updated "Effective Date."

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

contact@carlonialondon.co.uk.

Alternatively, you may contact the Information Commissioner's Office (ICO) for further assistance: https://ico.org.uk/